IONOS and Spotzer Digital are excited to announce that we’ve reached the finals for the European Contact Centre and Customer Service Awards 2021 in the category ‘Best Outsourcing Partner’ for our partnership. Our end-to-end solution for small to medium businesses was launched together a couple of years ago and is a strong collaboration.
The ECCCSA is the foremost body in the industry which commands a high level of credibility. Taking place in November in London, it is the longest-running and largest annual awards program in the customer contact industry whose other finalists include a who’s who of the world’s biggest brands such as LinkedIn, Mastercard, Sodexo, Diageo, and others.
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Our partnership started with an initial pilot of a handful of websites for the German market. Since then, we’ve talked to thousands of customers, designed thousands of beautiful websites with great content, delighting customers across several continents. With an incredible NPS result, IONOS and Spotzer Digital remain focused together with a ‘One Team’ approach to continuously improve on its success. The partnership is 100% focused on true collaboration with customer outcomes always front of mind. The product portfolio has also grown over time to include other complementary digital marketing services.
Spotzer Digital CEO, Peter Urmson had this to say:
“This doesn’t happen by chance and is a direct result of the invested time and resources by both Spotzer Digital & IONOS 1&1 to ensure a close outsourcing partnership that will deliver the best possible outcome for their customers. This includes key activities at all layers of the business from API integrations, product and sales training, to sales enablement tools and collateral development, and much more. We’re very happy to be finalists in the ECCSSA with IONOS and look forward to our continued partnership”
IONOS Head of Customer Experience Management & Customer Service, Oliver Kleimann had this to say:
“We’re pleased to be working closely with Spotzer Digital in providing best-in-class digital marketing solutions to our SMB customers. We share the mission of bringing value to small businesses through technology and it’s great to see all we’ve accomplished in just 5 years.”
About Spotzer Digital
Spotzer Digital is an innovative, fast-paced, rapidly-growing, global digital marketing & SaaS business that is both product innovation and customer-obsessed. Spotzer has helped many of its partners achieve 70+ NPS scores in almost every major market globally. Spotzer has gotten to where it is today by investing heavily in its technology and people to ensure the business works seamlessly so it can be made to look like it’s a simple task to deliver complex digital marketing campaigns, E-commerce, and beautifully designed websites to the SMB space at affordable prices with quick turnaround times.
With four offices around the globe, including the headquarters in Amsterdam, Spotzer Digital serves tens of thousands of small and medium businesses by building and managing their websites, launching their paid search and SEO campaigns, managing listing solutions, E-commerce and local marketplace. Spotzer Digital also consultants on, and builds SaaS solutions that help support partners take to market best in class website and digital solutions.
About IONOS
IONOS is the web hosting and cloud partner for small and medium-sized businesses. They are experts in IaaS and offer a portfolio of solutions for the digital space. As the largest hosting company in Europe, they manage more than 8 million customer contracts and host over 12 million domains in their own regional data centers in the US and Europe.
About ECCCSA
In its 21st year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest-running and largest awards programme in the customer contact industry. The programme is seeing incredible growth with 26 countries participating in 2020 and over 2,000 people watched the Virtual Awards Evening live representing the most senior customer experience professionals in Europe, as well as key industry influencers on customer contact.
