{"id":3154,"date":"2021-09-22T00:00:00","date_gmt":"2021-09-21T22:00:00","guid":{"rendered":"https:\/\/spotzerdigital.com\/spotzer-digital-and-ionos-are-finalists-at-european-contact-centre-and-customer-service-awards-2021\/"},"modified":"2022-03-09T14:44:45","modified_gmt":"2022-03-09T13:44:45","slug":"spotzer-digital-et-ionos-figurent-parmi-les-finalistes-des-european-contact-centre-and-customer-service-awards-2021","status":"publish","type":"post","link":"https:\/\/spotzerdigital.com\/fr\/spotzer-digital-and-ionos-are-finalists-at-european-contact-centre-and-customer-service-awards-2021\/","title":{"rendered":"Spotzer Digital et IONOS sont finalistes des European Contact Centre and Customer Service Awards 2021"},"content":{"rendered":"

IONOS et Spotzer Digital ont le plaisir d'annoncer que notre partenariat a atteint la finale des European Contact Centre and Customer Service Awards 2021 dans la cat\u00e9gorie \" Meilleur partenaire d'externalisation \". Notre solution de bout en bout pour les petites et moyennes entreprises a \u00e9t\u00e9 lanc\u00e9e ensemble il y a quelques ann\u00e9es et constitue une collaboration solide.<\/p>\n

L'ECCCSA est l'organisme le plus important du secteur et jouit d'une grande cr\u00e9dibilit\u00e9. Se d\u00e9roulant en novembre \u00e0 Londres, il s'agit du plus ancien et du plus important programme annuel de r\u00e9compenses dans le secteur du contact client, dont les autres finalistes comprennent un who's who des plus grandes marques mondiales telles que LinkedIn, Mastercard, Sodexo, Diageo, et d'autres.<\/p>\n

\u200d<\/p>\n

\n
\"613a220eba83101988df1671<\/div>\n<\/figure>\n

Notre partenariat a d\u00e9but\u00e9 par un premier projet pilote portant sur une poign\u00e9e de sites web destin\u00e9s au march\u00e9 allemand. Depuis, nous avons discut\u00e9 avec des milliers de clients, con\u00e7u des milliers de sites web magnifiques avec un contenu de qualit\u00e9, qui ravissent les clients sur plusieurs continents. Avec un r\u00e9sultat NPS incroyable, IONOS et Spotzer Digital restent concentr\u00e9s ensemble avec une approche \"One Team\" pour am\u00e9liorer continuellement leur succ\u00e8s. Le partenariat est 100% et se concentre sur une v\u00e9ritable collaboration, les r\u00e9sultats pour les clients \u00e9tant toujours au premier plan. Le portefeuille de produits s'est \u00e9galement \u00e9largi au fil du temps pour inclure d'autres services de marketing num\u00e9rique compl\u00e9mentaires.<\/p>\n

Peter Urmson, PDG de Spotzer Digital, s'est exprim\u00e9 \u00e0 ce sujet :<\/p>\n

\"Ceci n'est pas le fruit du hasard et est le r\u00e9sultat direct du temps et des ressources investis par Spotzer Digital et IONOS 1&1 pour garantir un partenariat d'externalisation \u00e9troit qui offrira le meilleur r\u00e9sultat possible \u00e0 leurs clients. Cela comprend des activit\u00e9s cl\u00e9s \u00e0 tous les niveaux de l'entreprise, depuis les int\u00e9grations API, la formation aux produits et aux ventes, jusqu'aux outils d'aide \u00e0 la vente et au d\u00e9veloppement de mat\u00e9riel, et bien d'autres choses encore. Nous sommes tr\u00e8s heureux d'\u00eatre finalistes de l'ECCSSA avec IONOS et nous nous r\u00e9jouissons de la poursuite de notre partenariat.<\/p><\/blockquote>\n

\u200d<\/p>\n

Oliver Kleimann, responsable de la gestion de l'exp\u00e9rience client et du service \u00e0 la client\u00e8le chez IONOS, s'est exprim\u00e9 \u00e0 ce sujet :<\/p>\n

\"Nous sommes heureux de travailler en \u00e9troite collaboration avec Spotzer Digital pour fournir les meilleures solutions de marketing num\u00e9rique \u00e0 nos clients PME. Nous partageons la mission d'apporter de la valeur aux petites entreprises gr\u00e2ce \u00e0 la technologie et c'est formidable de voir tout ce que nous avons accompli en seulement 5 ans.\"<\/p><\/blockquote>\n

\u200d<\/p>\n

\u00c0 propos de Spotzer Digital<\/strong><\/p>\n

Spotzer Digital est une entreprise internationale de marketing num\u00e9rique et de SaaS innovante, en pleine croissance, qui est \u00e0 la fois tourn\u00e9e vers l'innovation produit et obs\u00e9d\u00e9e par le client. Spotzer a aid\u00e9 nombre de ses partenaires \u00e0 atteindre des scores NPS de plus de 70 sur presque tous les grands march\u00e9s mondiaux. Spotzer est arriv\u00e9 l\u00e0 o\u00f9 il est aujourd'hui en investissant massivement dans sa technologie et son personnel pour s'assurer que l'entreprise fonctionne de mani\u00e8re transparente, de sorte qu'il est possible de faire croire qu'il s'agit d'une t\u00e2che simple de fournir des campagnes de marketing num\u00e9rique complexes, du commerce \u00e9lectronique et des sites Web magnifiquement con\u00e7us aux PME \u00e0 des prix abordables avec des d\u00e9lais d'ex\u00e9cution rapides.<\/p>\n

Avec quatre bureaux dans le monde, dont le si\u00e8ge \u00e0 Amsterdam, Spotzer Digital sert des dizaines de milliers de petites et moyennes entreprises en construisant et en g\u00e9rant leurs sites web, en lan\u00e7ant leurs campagnes de recherche payante et de r\u00e9f\u00e9rencement, en g\u00e9rant des solutions de r\u00e9f\u00e9rencement, de commerce \u00e9lectronique et de march\u00e9 local. Spotzer Digital est \u00e9galement consultant et d\u00e9veloppe des solutions SaaS qui aident ses partenaires \u00e0 mettre sur le march\u00e9 des solutions num\u00e9riques et des sites web de premier ordre.<\/p>\n

\u00c0 propos de IONOS<\/strong><\/p>\n

IONOS est le partenaire d'h\u00e9bergement web et de cloud pour les petites et moyennes entreprises. Ils sont experts en IaaS et offrent un portefeuille de solutions pour l'espace num\u00e9rique. En tant que plus grande soci\u00e9t\u00e9 d'h\u00e9bergement en Europe, elle g\u00e8re plus de 8 millions de contrats clients et h\u00e9berge plus de 12 millions de domaines dans ses propres centres de donn\u00e9es r\u00e9gionaux aux \u00c9tats-Unis et en Europe.<\/p>\n

\u00c0 propos du CCECA<\/strong><\/p>\n

Les European Contact Centre & Customer Service Awards (ECCCSAs), qui en sont \u00e0 leur 21e \u00e9dition, constituent le plus ancien et le plus important programme de remise de prix dans le secteur du contact client. Le programme conna\u00eet une croissance incroyable avec 26 pays participants en 2020 et plus de 2 000 personnes ont assist\u00e9 en direct \u00e0 la soir\u00e9e virtuelle de remise des prix, repr\u00e9sentant les professionnels de l'exp\u00e9rience client les plus chevronn\u00e9s d'Europe, ainsi que les principaux influenceurs du secteur du contact client.<\/p>\n

\u200d<\/p>","protected":false},"excerpt":{"rendered":"

IONOS and Spotzer Digital are excited to announce that we\u2019ve reached the finals for the European Contact Centre and Customer Service Awards 2021 in the category \u2018Best Outsourcing Partner\u2019 for our partnership. Our end-to-end solution for small to medium businesses was launched together a couple of years ago and is a strong collaboration. The ECCCSA […]<\/p>\n","protected":false},"author":3,"featured_media":3055,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81],"tags":[],"class_list":["post-3154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"\nSpotzer Digital & IONOS are finalists at European Contact Centre and Customer Service Awards 2021 - Spotzer Digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spotzerdigital.com\/fr\/spotzer-digital-et-ionos-figurent-parmi-les-finalistes-des-european-contact-centre-and-customer-service-awards-2021\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spotzer Digital & IONOS are finalists at European Contact Centre and Customer Service Awards 2021 - Spotzer Digital\" \/>\n<meta property=\"og:description\" content=\"IONOS and Spotzer Digital are excited to announce that we\u2019ve reached the finals for the European Contact Centre and Customer Service Awards 2021 in the category \u2018Best Outsourcing Partner\u2019 for our partnership. 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