{"id":3154,"date":"2021-09-22T00:00:00","date_gmt":"2021-09-21T22:00:00","guid":{"rendered":"https:\/\/spotzerdigital.com\/spotzer-digital-and-ionos-are-finalists-at-european-contact-centre-and-customer-service-awards-2021\/"},"modified":"2022-03-09T14:44:45","modified_gmt":"2022-03-09T13:44:45","slug":"spotzer-digital-und-ionos-sind-finalisten-bei-den-european-contact-centre-and-customer-service-awards-2021","status":"publish","type":"post","link":"https:\/\/spotzerdigital.com\/de\/spotzer-digital-and-ionos-are-finalists-at-european-contact-centre-and-customer-service-awards-2021\/","title":{"rendered":"Spotzer Digital &amp; IONOS sind Finalisten bei den European Contact Centre and Customer Service Awards 2021"},"content":{"rendered":"<p>IONOS und Spotzer Digital freuen sich, bekannt geben zu k\u00f6nnen, dass wir mit unserer Partnerschaft das Finale der European Contact Centre and Customer Service Awards 2021 in der Kategorie \"Best Outsourcing Partner\" erreicht haben. Unsere End-to-End-L\u00f6sung f\u00fcr kleine und mittelst\u00e4ndische Unternehmen wurde vor ein paar Jahren gemeinsam eingef\u00fchrt und ist eine starke Zusammenarbeit.<\/p>\n<p>Der ECCCSA ist das f\u00fchrende Gremium der Branche und genie\u00dft ein hohes Ma\u00df an Glaubw\u00fcrdigkeit. Er findet im November in London statt und ist das \u00e4lteste und gr\u00f6\u00dfte j\u00e4hrliche Preisverleihungsprogramm in der Kundenkontaktbranche, zu dessen weiteren Finalisten ein \"Who is Who\" der weltweit gr\u00f6\u00dften Marken wie LinkedIn, Mastercard, Sodexo, Diageo und andere geh\u00f6ren.<\/p>\n<p>\u200d<\/p>\n<figure class=\"w-richtext-figure-type-image w-richtext-align-center\">\n<div><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/uploads-ssl.webflow.com\/5e7886c7c78e1c8639bc0566\/613a220eba83101988df1671_ECCCSA21%20badges-finalist%20%281%29.jpg?w=800&#038;quality=89&#038;ssl=1\" loading=\"lazy\"   alt=\"613a220eba83101988df1671 ECCCSA21 Abzeichen-Finalist (1)\"><\/div>\n<\/figure>\n<p>Unsere Partnerschaft begann mit einem ersten Pilotprojekt mit einer Handvoll Websites f\u00fcr den deutschen Markt. Seitdem haben wir mit Tausenden von Kunden gesprochen, Tausende von sch\u00f6nen Websites mit gro\u00dfartigen Inhalten gestaltet und Kunden auf mehreren Kontinenten begeistert. Mit einem unglaublichen NPS-Ergebnis bleiben IONOS und Spotzer Digital zusammen mit einem 'One Team'-Ansatz fokussiert, um den Erfolg kontinuierlich zu verbessern. Die Partnerschaft ist 100% und konzentriert sich auf eine echte Zusammenarbeit, bei der die Kundenergebnisse immer im Vordergrund stehen. Das Produktportfolio hat sich im Laufe der Zeit auch um andere erg\u00e4nzende digitale Marketingdienstleistungen erweitert.<\/p>\n<p>Der CEO von Spotzer Digital, Peter Urmson, sagte dazu: \"Ich bin sehr zufrieden:<\/p>\n<blockquote><p>\"Dies ist kein Zufall, sondern ein direktes Ergebnis der von Spotzer Digital und IONOS 1&amp;1 investierten Zeit und Ressourcen, um eine enge Outsourcing-Partnerschaft zu gew\u00e4hrleisten, die das bestm\u00f6gliche Ergebnis f\u00fcr ihre Kunden liefert. Dies umfasst wichtige Aktivit\u00e4ten auf allen Ebenen des Unternehmens, von API-Integrationen, Produkt- und Vertriebsschulungen bis hin zur Entwicklung von Tools und Werbematerialien f\u00fcr den Vertrieb und vieles mehr. Wir freuen uns sehr, dass wir mit IONOS zu den Finalisten des ECCSSA geh\u00f6ren und freuen uns auf unsere weitere Partnerschaft.<\/p><\/blockquote>\n<p>\u200d<\/p>\n<p>Oliver Kleimann, Leiter des Bereichs Customer Experience Management &amp; Customer Service bei IONOS, \u00e4u\u00dferte sich wie folgt:<\/p>\n<blockquote><p>\"Wir freuen uns \u00fcber die enge Zusammenarbeit mit Spotzer Digital bei der Bereitstellung erstklassiger digitaler Marketingl\u00f6sungen f\u00fcr unsere KMU-Kunden. Wir teilen die Mission, kleinen Unternehmen durch Technologie einen Mehrwert zu bieten, und es ist gro\u00dfartig zu sehen, was wir in nur f\u00fcnf Jahren erreicht haben.\"<\/p><\/blockquote>\n<p>\u200d<\/p>\n<p><strong>\u00dcber Spotzer Digital<\/strong><\/p>\n<p>Spotzer Digital ist ein innovatives, schnell wachsendes, globales Unternehmen f\u00fcr digitales Marketing und SaaS, das sowohl auf Produktinnovation als auch auf Kundenorientierung setzt. Spotzer hat vielen seiner Partner geholfen, NPS-Werte von 70+ in fast allen wichtigen M\u00e4rkten weltweit zu erreichen. Spotzer hat es dahin geschafft, wo es heute steht, indem es stark in seine Technologie und seine Mitarbeiter investiert hat, um sicherzustellen, dass das Unternehmen nahtlos funktioniert. So kann es so aussehen, als sei es eine einfache Aufgabe, komplexe digitale Marketingkampagnen, E-Commerce und sch\u00f6n gestaltete Websites f\u00fcr KMUs zu erschwinglichen Preisen und mit kurzen Durchlaufzeiten zu liefern.<\/p>\n<p>Mit vier Niederlassungen rund um den Globus, einschlie\u00dflich des Hauptsitzes in Amsterdam, betreut Spotzer Digital Zehntausende von kleinen und mittelst\u00e4ndischen Unternehmen, indem es ihre Websites erstellt und verwaltet, ihre bezahlten Such- und SEO-Kampagnen startet, L\u00f6sungen f\u00fcr Inserate, E-Commerce und lokale Marktpl\u00e4tze verwaltet. Spotzer Digital ber\u00e4t und entwickelt auch SaaS-L\u00f6sungen, die Partner dabei unterst\u00fctzen, erstklassige Websites und digitale L\u00f6sungen auf den Markt zu bringen.<\/p>\n<p><strong>\u00dcber IONOS<\/strong><\/p>\n<p>IONOS ist der Webhosting- und Cloud-Partner f\u00fcr kleine und mittlere Unternehmen. Das Unternehmen ist Experte f\u00fcr IaaS und bietet ein Portfolio an L\u00f6sungen f\u00fcr den digitalen Raum. Als gr\u00f6\u00dftes Hosting-Unternehmen in Europa verwaltet IONOS mehr als 8 Millionen Kundenvertr\u00e4ge und hostet \u00fcber 12 Millionen Domains in seinen eigenen regionalen Rechenzentren in den USA und Europa.<\/p>\n<p><strong>\u00dcber ECCCSA<\/strong><\/p>\n<p>In ihrem 21. Jahr sind die European Contact Centre &amp; Customer Service Awards (ECCCSAs) das \u00e4lteste und gr\u00f6\u00dfte Preisverleihungsprogramm in der Kundenkontaktbranche. Das Programm verzeichnet ein unglaubliches Wachstum. 2020 nehmen 26 L\u00e4nder teil, und mehr als 2.000 Menschen verfolgten live den virtuellen Preisverleihungsabend, an dem die rangh\u00f6chsten Kundenerfahrungsexperten in Europa sowie wichtige Branchenexperten f\u00fcr Kundenkontakt teilnahmen.<\/p>\n<p>\u200d<\/p>","protected":false},"excerpt":{"rendered":"<p>IONOS and Spotzer Digital are excited to announce that we\u2019ve reached the finals for the European Contact Centre and Customer Service Awards 2021 in the category \u2018Best Outsourcing Partner\u2019 for our partnership. Our end-to-end solution for small to medium businesses was launched together a couple of years ago and is a strong collaboration. The ECCCSA [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3055,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[81],"tags":[],"class_list":["post-3154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Spotzer Digital &amp; IONOS are finalists at European Contact Centre and Customer Service Awards 2021 - Spotzer Digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/spotzerdigital.com\/de\/spotzer-digital-und-ionos-sind-finalisten-bei-den-european-contact-centre-and-customer-service-awards-2021\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spotzer Digital &amp; IONOS are finalists at European Contact Centre and Customer Service Awards 2021 - Spotzer Digital\" \/>\n<meta property=\"og:description\" content=\"IONOS and Spotzer Digital are excited to announce that we\u2019ve reached the finals for the European Contact Centre and Customer Service Awards 2021 in the category \u2018Best Outsourcing Partner\u2019 for our partnership. 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